Example Analytics reports cutting customer onboarding from six weeks to nine days
Example Analytics LtdVerified by Placeholder Analyst BPublished August 28, 2026Last reviewed September 4, 2026
Abstract
Example Analytics, a Tel Aviv B2B software vendor, reports that a rebuilt implementation process reduced median customer onboarding from six weeks to nine days across 34 accounts onboarded between January and July 2026. The figures were supplied by the company from its internal project tracker and have not been independently reconciled, which places this story at Tier 2. Two of the three customers we approached declined to be interviewed.
Key findings
- 42 → 9 daysMedian onboarding time fell from 42 days to 9 days across 34 accounts
- 8 daysThe customer interviewed described onboarding completing in eight working days
- The sample covers only accounts onboarded after the process change, with no matched control group
How this story was verified
Every Verified story states what we checked and what we did not. This block is part of the standard, not an appendix to it.
- Interviewed
- Placeholder Interviewee — Head of Data, A customer of Example Analytics (on July 30, 2026)
- Evidence reviewed
- Project tracker export covering 34 accounts, January to July 2026
- Implementation runbook, versions before and after the change
- Figures self-reported by the client
- Median onboarding duration of 9 days, calculated by the company from its own project tracker
- Pre-change baseline of 42 days, supplied by the company without underlying records
- Not independently confirmed
- The 42-day baseline. The company supplied the figure but not the records behind it, and the pre-change tracker was retired during a migration.
- Whether the 34 accounts are representative. They were selected by the company, not sampled by us.
- The experience of the two customers who declined to be interviewed.
- Analyst's note
- We approached three customers and one agreed to speak. That is a thin evidence base and it is the reason this story is Tier 2 rather than Tier 1. A reader should weight the single interview accordingly.
Evidence tier
Tier 2 — Interview-verified
The customer was interviewed on the record. Headline figures were supplied by the client and have not been independently reconciled.
What the company reports
Example Analytics rebuilt its implementation process in December 2025, replacing a bespoke per-customer approach with a fixed runbook and a pre-configured environment. It reports that median onboarding across the 34 accounts started since then is nine days, against a prior baseline of 42.
What we could check
We reviewed the project tracker export covering those 34 accounts and the runbook in both its pre-change and post-change versions. The nine-day median is consistent with the export we were shown.
The forty-two-day baseline is a different matter. The company supplied the figure but not the records behind it; the previous tracker was retired during a migration in late 2025 and the company says the underlying data did not survive it. We have published the baseline as the company's own claim, because that is what it is.
The customer account
One customer agreed to be interviewed. Their Head of Data described an implementation that finished in eight working days, and volunteered that two of those days were spent on their own access approvals rather than on the vendor.
Two other customers declined. We note that here because a reader cannot weigh a single interview properly without knowing how many were sought.
Why this is Tier 2
No figure in this story was reconciled against a system we examined ourselves, and the sample was chosen by the company. The interview was real and on the record, which is what separates Tier 2 from Tier 3. But the distance between this and an independently confirmed result is the distance between a credible report and a verified one, and the page says so rather than letting the badge imply otherwise.